Privacy Policy

ProductManagerHub (“the Service”), operated by Tony Ludwig (“we,” “us,” or “our”), is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights regarding that data.

We built ProductManagerHub for enterprise product leaders who handle sensitive strategic information. Privacy is not an afterthought — it's a core design principle.

Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Company name (optional)
• Payment information (processed by our payment provider, never stored by us)

Usage Metadata

We log minimal usage metadata to operate and improve the Service:

• Which MCP tool was invoked (e.g., “strategic-framework”)
• Timestamp of the request
• Response time and status
• API key identifier (not the key itself)

What We Do NOT Collect

• Query content: We never log, store, or inspect the actual questions you ask
• Response content: The strategic guidance returned to you is not stored
• Conversation history: We maintain no record of your interactions
• Company data: Any proprietary information in your queries is processed in-memory and immediately discarded

We use collected information solely to:

• Provide and maintain the Service
• Process billing and manage subscriptions
• Send essential account notifications (billing, security, service updates)
• Monitor aggregate usage patterns to improve the Service
• Detect and prevent abuse, fraud, or unauthorized access

We do not use your information for advertising, profiling, or selling to third parties.

Your data is never used to train AI models. Period.

Your queries and our responses pass through the MCP protocol to your local AI client (Claude Desktop, Cursor, etc.). We do not intercept, store, or use this content for any purpose, including model training, fine-tuning, or knowledge base improvements.

Our knowledge base is curated manually from contributed case studies and frameworks — never from user interactions.

We do not sell, rent, or trade your personal information. We may share limited data only in these circumstances:

• Payment processing: Billing information is shared with our payment provider to process transactions
• Infrastructure providers: We use hosting services to deliver the Service; they process data under strict contractual obligations
• Legal requirements: We may disclose information if required by law, subpoena, or legal process

• Account data: Retained while your account is active and for 30 days after deletion
• Usage metadata: Retained for 90 days for operational purposes, then permanently deleted
• Billing records: Retained as required by tax and financial regulations (typically 7 years)
• Query content: Never retained — processed in-memory only

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit (TLS 1.2+) and at rest
• API key hashing and secure storage
• Regular security reviews and dependency audits
• Principle of least privilege for infrastructure access

For more details on our security practices, see our Security Commitment.

ProductManagerHub uses minimal cookies strictly necessary for authentication and session management. We do not use:

• Advertising or tracking cookies
• Third-party analytics that identify individual users
• Browser fingerprinting
• Cross-site tracking pixels

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate personal data
• Deletion: Request deletion of your account and associated data
• Export: Receive your account data in a portable format
• Objection: Object to specific data processing activities

To exercise any of these rights, contact us at ludwigad@productmanagementhub.io. We will respond within 30 days.

The Service is operated from the United States. If you access the Service from outside the US, your information may be transferred to and processed in the United States. By using the Service, you consent to this transfer.

For users in the European Economic Area (EEA), we process data under legitimate interest and contractual necessity. You have additional rights under GDPR, including the right to lodge a complaint with your local supervisory authority.

ProductManagerHub is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last updated” date and, for active subscribers, via email. Continued use of the Service after changes constitutes acceptance.

For questions, concerns, or data requests, contact us at: ludwigad@productmanagementhub.io